Privacy Policy

When you use VaultScope's hosting services, we collect information necessary to provide and improve our services:

• Account Information: Email address, username, and password (encrypted)
• Service Usage Data: Server configurations, resource usage, and panel activity through Pterodactyl
• Billing Information: Payment preferences and identifiers processed securely through Stripe (VaultScope never stores full card or bank details)
• Technical Data: IP addresses, browser type, device information, access logs, and analytics data collected through Google Analytics
• Communications: Support tickets, Discord messages, and other correspondence

VaultScope now accepts payments exclusively via Stripe. We record only your preferred payment provider (currently Stripe) and transaction status references; complete payment details remain with Stripe in accordance with Stripe's Privacy Policy.

We use collected information for:

• Providing and maintaining hosting services through Pterodactyl panel
• Processing payments and managing billing through Paymenter
• Monitoring service performance and preventing abuse
• Communicating service updates, maintenance, and support
• Improving our services and developing new features
• Complying with legal obligations and enforcing our Terms of Service

Your data is stored on secure servers with enterprise-grade hardware. We implement industry-standard security measures including:

• Encrypted data transmission (SSL/TLS)
• Secure password hashing
• Regular security audits and updates
• Access controls and monitoring
• Automated backups (where applicable)

We do not sell your personal information. We may share data with:

• Payment Processor: Payments are processed and stored by Stripe. Stripe handles payment information according to its Privacy Policy and industry standards. VaultScope does not store full payment details — only provider tokens or masked references required to facilitate billing and recurring payments.
• Reviews & customer feedback: After placing an order, activating a server, or cancelling service we may share your email address with Trustpilot to request a review. Trustpilot stores review invitations and responses on its own infrastructure; VaultScope does not host this data. Trustpilot Privacy Policy (Reviewers) Trustpilot Privacy Policy (Businesses)
• Analytics: We use Google Analytics to understand service usage patterns and improve our offerings. This involves collecting anonymous usage data in accordance with Google's privacy policy.
• Service Management: Pterodactyl for panel management
• Legal Requirements: When required by law, court order, or to protect our rights
• Business Transfers: In case of merger, acquisition, or asset sale

We retain your information for as long as your account is active or as needed to provide services. After account termination, we may retain certain data for legal compliance, dispute resolution, and enforcing our agreements.

Under the General Data Protection Regulation (GDPR), if you are an EU resident, you have the following rights:

• Right to information (Art. 15 GDPR)
• Right to rectification (Art. 16 GDPR)
• Right to erasure (Art. 17 GDPR)
• Right to restriction of processing (Art. 18 GDPR)
• Right to data portability (Art. 20 GDPR)
• Right to object (Art. 21 GDPR)
• Right to withdraw consent (Art. 7(3) GDPR)

To exercise these rights, contact our Data Protection Officer at support@vaultscope.dev

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request data deletion (subject to legal obligations)
• Export your data
• Opt-out of marketing communications

To exercise these rights, contact us through Discord or email support.

Eligibility

• Users must be at least 13 years old
• Services must be used for legal purposes only
• Users are responsible for maintaining account security

Account Responsibilities

• Keep login credentials secure
• Maintain accurate account information
• Report unauthorized access immediately
• Comply with all applicable laws and our terms

Acceptable Use Policy

• No illegal content or activities
• No unauthorized access attempts
• No service abuse or resource misuse
• No distribution of malware or harmful content

Data & Backups

• Users are responsible for their own data backups
• We do not guarantee data recovery
• Regular backups are recommended

Liability Limitation

Our service is provided "as is" without warranties. We are not liable for:

• Data loss or corruption
• Service interruptions
• Indirect or consequential damages

Termination

• We reserve the right to terminate accounts without notice or reason
• Servers and accounts can be deleted at any time without prior information
• No refunds for terminated accounts

Widerrufsbelehrung (Right of Withdrawal)

Under EU consumer law, you have the right to withdraw from contracts within 14 days without giving reasons. However, this right expires immediately for digital services that have begun with your express consent.

Refund Policy

• Generally, we do not offer refunds
• Exceptions may be considered on a case-by-case basis
• Contact support for refund requests

Cookie Consent

We require explicit consent before setting non-essential cookies. Our cookie banner provides:

• Clear accept and reject options
• Detailed information about cookie purposes
• Cookie settings management

Cookie Usage

We use cookies and similar technologies to maintain sessions, remember preferences, and analyze service usage. This includes Google Analytics for understanding how users interact with our services. You can control cookies through your browser settings, and may opt-out of Google Analytics tracking using Google's opt-out browser add-on.

Stripe may also use cookies and tracking technologies for fraud prevention and security purposes. Payment information is stored and processed by Stripe; VaultScope does not store full payment credentials.

Our services are not intended for users under 13 years of age. We do not knowingly collect information from children. If we become aware of such collection, we will delete the information promptly.

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

For privacy-related questions or concerns, contact us through:

• Discord: discord.gg/sRj3uPPpme